FAQ

Ordering

How do preorders work?

Whole cakes need to be preordered at least 2 days in advance. For example, if you need a cake for Saturday, the last day to order is Thursday of the same week. To see pickup and delivery options, use the date picker in your cart.

Do I have to preorder?

For whole cakes, yes. We don’t carry whole cakes in the shop, and every cake is made fresh to order. Buns, cookies and desserts don’t need a preorder.

Can I order a custom cake?

Yes. Fill out the form on our website, or reach us at contact@bluetbakery.ca or 647-865-9724.

How do I change or cancel my order?

To change the size, writing or colour of a cake, email contact@bluetbakery.ca or call 647-865-9724. To cancel, contact us the same way. A 10% fee applies to cover Shopify transaction fees.

Pickup and delivery

Where do I pick up my order?

245 Gerrard St East, Toronto, ON M5A 2G1.

What are the pickup and delivery windows?

Check the date picker on the Cart page for the most current options.

What if I can’t pick up on the date I ordered for?

Because every order is made and packed to order, we can’t offer a refund. Contact us as soon as you know you can’t make it, and we’ll try to find the best solution for your situation.